Rashad Morton
Software Support Engineer | Application Support SME
Napa County, CA • hello@rashadmorton.com
Software Support Engineer | Application Support SME
Napa County, CA • hello@rashadmorton.com
I thrive as a Technical Connector between massive-scale vehicle tracking platforms and core engineering teams. My career is built on translating complex data into actionable bug reports and system optimizations.
Expert in Root Cause Analysis (RCA) using AWS CloudWatch and RabbitMQ to maintain high availability for global SaaS infrastructures.
Recognized for streamlining reporting cycles from days to hours and providing elite mentorship to service desk analysts.
| Observability | AWS CloudWatch, RabbitMQ, AppDynamics, SMAX. |
| Scripting & Code | TypeScript, JavaScript, PowerShell, SQL, Windows Batch Scripting. |
| ITSM & Systems | Jira, ITIL Framework, Microsoft Intune (15k+ devices), POS Hardware. |
B.S. Business Administration | Management Information Systems
War Eagle!
Get In Touch